WalkWise
Safety, Healthy, and Peace of Mind for Seniors

Support

Installation Support

For additional help, call us at 1 (877) 801-1302

(We haven’t had the chance to take new installation pictures since we changed our name to “WalkWise”. The instructions are the same as they were with WalkSmart!)


Using Zip-ties

Place the device on the wheel and align the holes with the wheel spokes. Insert the small end of the zip-tie through one hole, loop around the wheel spoke, and insert through a second hole from the back. Insert the small end of the zip-tie into the large end. Complete these steps again so there are 2-3 zip-ties securing the device. Once all are in place, tighten each of the zip-ties to secure the device. Cut off excess material with scissors or wire cutters.

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Using Wires

Place the device on the wheel and align the holes with the wheel spokes. Insert each end of the wire into holes around the spoke, so that the ends protrude out the back side of the wheel. Twist the wire together around the spoke, like using a twist-tie on a bag of bread. Fold the remaining wire into the wheel to ensure free rotation. Complete these steps again so there are 2-3 wires around different spokes.

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Using Dual-Lock

If you are attaching WalkWise to a solid wheel, use the supplied Dual-Lock strips. First, remove the film covering the adhesive on three strips, and adhere them to the back of the device, as shown below. Then, press the remaining three strips into the strips you just placed. Remove the film on each, and place on the wheel, pressing firmly to adhere. The device is now firmly in place, but can be removed with sufficient force to un-snap the dual-lock material.

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App Support

If you want to receive alerts and view fitness data, you will need to visit walkwiseapp.com OR download the app on a phone or tablet.

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  1. Download the App

    Go to the Apple App Store or the Google Play Store to download the WalkWise App

  2. Register for an account

    Each individual should have their own account. Multiple accounts can have access to the same WalkWise device, so you should use your own email and a unique password to register. For example, four separate accounts should be set up for the walker user, a child, a caregiver, and a physical therapist. This way, the child can set up safety and health alerts that would NOT be received by a therapist.

3. Add the WalkWise device to your account

The Device ID is located on the WalkWise walker attachment, and the password is located on the instruction sheet included in the box.

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4. Follow the Device Setup Instructions

When you successfully add the device, the app will take you through the setup instructions. If you are setting up the device for the first time, you will need to change the Username (the person using the walker), the Wheel Diameter (the size of the walker wheel, in millimeters), and the Time Zone (where the walker user is located). You can also set up a daily walking goal. This workflow will only need to be done by one account, as the information about this WalkWise device will be shared with others who have access to it.

5. Follow the Alert Setup Guide

When you have finished setting up the device, you have the option to set up customized alerts to be sent to your devices and email account. You can edit these later on the “Settings” page.

6. Add a phone number to your account (Optional)

If you want to receive phone call or text message alerts, make sure to go to the Account Settings and add your phone number. If you would like to add a land-line phone, please contact us and we can add it to your account.

 
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Node Setup Instructions

Connect the Node to a WiFi network in order to receive data from the WalkWise device.

  1. Plug in the power cable to the far-right port on the rear of the Node.

  2. Plug in the Node to a surge-protected power strip.

  3. The yellow light on the bottom of the Node should illuminate for a short period just after plugging it in.

  4. The Node takes between 30 and 60 seconds to initialize.

  5. After initializing, the yellow light will blink quickly as it attempts to connect to a known WiFi network.

  6. During setup, the connection with fail and the light will become solid yellow.

  7. Make sure bluetooth is enabled on your phone or tablet.

  8. On the “Settings” page of the app or on the “Login” page, click “Connect a Node”

 
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8. The app will automatically connect to the Node once you press “Scan for Nodes”

9. Follow the instructions on the app to input your network name and network password. This is the password you would use if you were connecting a new computer to your internet.

 
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10. If you see the “Success” message, you are done! Move the walker a bit, stop walking, and then make sure the Node blinks yellow after about 10 seconds.


Need a bit more help?

Please don’t hesitate to call us at 1 (877) 801-1302 or send an email to support@walkwise.com